Legal

Privacy Policy

Last updated: 16 July 2026

AI Adelaide ("we", "our", or "us") provides website design, local SEO, and AI automation services to small businesses in Adelaide. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website aiadelaide.com.au (the "Site"), our chat assistant, or our phone line. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

Information you give us

  • Enquiry forms: your name, business name, email, phone number, the service or plan you're interested in, and your message.
  • Chat assistant: the messages you type into the chat widget on our Site.
  • Phone calls: if you call us, your call may be answered by our AI voice assistant. Calls answered by the assistant are recorded and transcribed — this is how the assistant understands and responds to you, and how we take your message accurately and follow up.
  • Email and other correspondence you send us.
  • Payment details if you become a client (processed by our payment providers — we do not store card numbers).

Information collected automatically

  • Analytics: pages visited, time on site, device and browser type, and approximate location (city level) via Google Analytics 4. You can opt out — see our Cookie Policy.
  • Marketing attribution: the page you landed on, the site that referred you, and any campaign tags in the link you clicked. This is stored in your own browser and attached to your enquiry if you submit one, so we know how you found us.
  • Server logs: our hosting provider records standard technical logs (such as IP address and requests) to keep the Site secure and running.

2. How We Use Your Information

  • Respond to your enquiries and provide quotes
  • Provide, maintain, and improve our services
  • Take messages and book appointments via our AI assistants
  • Understand how visitors use the Site and how our marketing performs
  • Process payments and manage client accounts
  • Send administrative notices about services you've engaged us for
  • Comply with legal obligations

We do not sell or rent your personal information, and we do not use it for third-party advertising.

3. Who We Share Information With

We share information only with the service providers we use to run the business:

  • Hosting: our Site runs on Vercel's infrastructure.
  • Analytics: Google Analytics (you can opt out — see our Cookie Policy).
  • Lead notifications: when you submit an enquiry or use the chat, the details are sent to our team by email and via Telegram so we can reply quickly.
  • AI processing: chat messages and phone conversations are processed by the AI model and voice providers that power our assistants, solely to generate responses and transcripts.
  • Payments: card and bank payments are handled by our payment providers.
  • Legal authorities when required by law.

Some of these providers store data on servers located outside Australia (for example, in the United States). Where that happens, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

4. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We keep enquiry and client records only as long as needed to serve you and meet our legal obligations — you can ask us to delete your details at any time.

5. Your Rights

You have the right to access, correct, or ask us to delete your personal information, and to ask how it has been handled. To exercise these rights, contact us at hello@aiadelaide.com.au — we'll respond within a reasonable time. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

6. Cookies

We use Google Analytics and simple first-touch attribution to understand how the Site is used and how visitors find us. Australia doesn't require a cookie consent banner, so we don't use one, but you can opt out anytime. For full details, including exactly what is stored in your browser and how to opt out, see our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

hello@aiadelaide.com.au