The Problem: Most Missed Calls Are Lost Forever
Here's what the data shows: 80% of callers who reach voicemail don't leave a message. They hang up. And most of them won't try again.
The average business takes 27 hours to respond to a missed call or enquiry. By then, the customer has already booked with someone else.
For a tradie in Adelaide taking 30–40 calls a week, missing even 20% of them could mean 6–8 lost leads. At $500 average job value, that's $3,000–$4,000 walking out the door every week.
The problem isn't that you're not good at your job. It's that customers expect an instant response — and if they don't get one, they move on.
How It Works: Missed Call → Instant Response → Booking
Our missed call answering service works in three steps:
Customer calls, you can't answer
You're on the tools, in a meeting, or it's 8pm on a Sunday. Instead of going to voicemail, the system detects the missed call instantly.
AI responds within 60 seconds
The customer receives an automatic SMS from your business number. It's personalised, professional, and gets to the point: "Hi, thanks for calling [Your Business]. Sorry we missed you — reply here and we'll get back to you ASAP, or click to book a time."
Lead is captured and routed to you
When the customer replies, you get notified. If they click to book, they go straight to your calendar. Either way — the lead is in your pipeline, not your competitor's.
Response Time: 60 Seconds vs 27 Hours
Speed matters more than almost anything else when someone is looking to book a service.
Average time most businesses take to follow up a missed call. By then, most customers have already found someone else.
How fast your missed call gets an automatic response — 24 hours a day, 7 days a week, including weekends and public holidays.
Studies consistently show that responding to an enquiry within 5 minutes makes you 9x more likely to win the job versus responding within an hour. At 60 seconds, you're ahead of almost every competitor in your industry.
Industries That Benefit Most
Missed call follow-up works best in high-intent, competitive industries where speed wins:
Tradies
Plumbers, electricians, builders, painters. Customers in need call multiple tradies — first to respond often wins the job.
Allied Health
Physios, chiros, dentists, podiatrists. After-hours calls from new patients who want to book without waiting until morning.
Hospitality
Restaurants, cafes, function venues. Enquiries about bookings and events come at all hours — capture them before they book somewhere else.
Home Services
Cleaners, gardeners, pest control, removalists. Weekend and after-hours calls are when homeowners think of these jobs.
Professional Services
Accountants, mortgage brokers, financial planners. Clients want quick reassurance their enquiry was received.
Auto & Mechanical
Mechanics, smash repairers, detailers. Emergency breakdowns and time-sensitive bookings need instant response.
What Happens After the AI Responds
The AI doesn't just fire off a text and disappear. Here's the full handoff process:
If the customer replies to the SMS
The AI continues the conversation — finding out what they need, qualifying the lead, and either booking them directly or capturing their details for you to follow up. You get a notification with the full conversation summary.
If the customer clicks the booking link
They go straight to your calendar and book a time. You get a booking confirmation. No back and forth.
If there's no reply
The lead is logged in your dashboard. You can choose to have a follow-up SMS sent 2–4 hours later if there's been no response.
If it's an emergency
For industries like plumbing or electrical where some calls are genuine emergencies, you can set keywords that trigger an immediate alert to your mobile — so you know when to call back right away versus tomorrow morning.
Pricing: From $99/Month
Missed call follow-up is included in all our plans. No per-SMS fees, no extra charges for after-hours responses.
- Starter — $99/month: Missed call text-back, basic message capture, SMS alerts to you
- Professional — $199/month: Full AI conversation, booking link, follow-up sequences, dashboard
One-off setup fee of $299 covers configuration, testing, and your 30-minute onboarding call. Most businesses are live within 2–5 business days.
Get Set Up in 2–5 Days — Book a Free Audit
Book a free 15-minute audit. We'll look at how many calls you're currently missing, what they're costing you, and show you exactly how the system works for your industry. No obligation.
Book your free auditOr call 08 7100 9788